# Support and contact

> Markdown version of https://playrecon.com/support for AI agents. All pages: https://playrecon.com/llms.txt

Last updated 30 October 2026

Write to [hello@playrecon.com](mailto:hello@playrecon.com) about anything: your account, billing, data that looks wrong, or the PlayRecon plugin in ChatGPT and other AI assistants. A person reads every message.

## Contact

- Email: [hello@playrecon.com](mailto:hello@playrecon.com). Include the email you sign in with, what you were doing and a link or screenshot of the page.
- In the app: the Feedback button in the corner of every page at [app.playrecon.com](https://app.playrecon.com) sends your message straight to us.
- LinkedIn: [linkedin.com/company/playrecon](https://www.linkedin.com/company/playrecon).

## Use PlayRecon in ChatGPT

1. In ChatGPT, open Plugins, find PlayRecon and select Connect.
2. Sign in to PlayRecon with Google, GitHub or LinkedIn. A free account is created on first sign-in.
3. Review the access screen and select Allow. The connection is read-only unless you tick “Allow changes”, which lets ChatGPT edit your watchlist, alerts and My game.
4. Ask a question, for example “How many copies has Hades II likely sold on Steam?”

To disconnect, open the [MCP page](https://app.playrecon.com/mcp) and select Disconnect next to ChatGPT under Connected apps. Access ends at once. You can also remove the plugin in ChatGPT.

## Other AI assistants

Claude, Cursor, Codex and other assistants that support MCP connect to https://app.playrecon.com/api/mcp. Assistants that support sign-in open the same access screen as ChatGPT. For the others, create an access token on the [MCP page](https://app.playrecon.com/mcp); the Try MCP button in the app shows the exact setup for Claude Code and Codex.

## Compute units

Every call an assistant makes uses compute units from your account. The [MCP page](https://app.playrecon.com/mcp) shows your balance, when it resets and every call with its cost. If you run out, calls stop without charge until the monthly budget resets on the 1st (UTC); plans and compute unit packs are on the [Plans page](https://app.playrecon.com/plans). The rules are in the [Terms of Service](https://playrecon.com/terms.md).

## Common problems

- **The assistant asks to sign in again.** The connection was disconnected or has not been used for 90 days. Connect again; your account and data stay as they were.
- **“Not enough compute units”.** The month’s budget is used up. Nothing is charged for refused calls.
- **The assistant cannot change my watchlist.** The connection is read-only. Disconnect it on the MCP page and connect again with “Allow changes” ticked.
- **A number looks wrong.** Sales and revenue are estimates given as a range, and data is as fresh as the latest daily update. If it still looks wrong, send us the game link.

## Billing

Manage or cancel your plan on the [Plans page](https://app.playrecon.com/plans). Payments are processed by Stripe. For invoices or questions about a charge, write to [hello@playrecon.com](mailto:hello@playrecon.com).

## Your data

To get a copy of your data or delete your account, write to [hello@playrecon.com](mailto:hello@playrecon.com) from the email you sign in with. What we collect and how long we keep it is in the [Privacy Policy](https://playrecon.com/privacy.md).

## Security

If you find a vulnerability or think an access token has leaked, write to [hello@playrecon.com](mailto:hello@playrecon.com) with “Security” in the subject. Revoke a leaked token yourself on the [MCP page](https://app.playrecon.com/mcp).

## Tools

- [Explore games](https://app.playrecon.com/explore)
- [Studios & publishers](https://app.playrecon.com/companies)
- [Top Sellers](https://app.playrecon.com/topsellers)
- [Steam fests](https://app.playrecon.com/fests)
- [Release calendar](https://app.playrecon.com/calendar)
- [Window Finder](https://app.playrecon.com/window)
- [Niche analysis](https://app.playrecon.com/niche)
- [Publishers](https://app.playrecon.com/publishers)

## Company

- [About](https://playrecon.com/about.md)
- [Pricing](https://playrecon.com/pricing.md)
- [Blog](https://playrecon.com/blog.md)
- [Support](https://playrecon.com/support.md)
- [Privacy](https://playrecon.com/privacy.md)
- [Terms](https://playrecon.com/terms.md)

## Contact

- [hello@playrecon.com](mailto:hello@playrecon.com)
- [Private beta: request access](https://app.playrecon.com/agent)
- [LinkedIn](https://www.linkedin.com/company/playrecon)